Call Center Development

Our comprehensive services will help your dealership set-up a Call Center from square one or help you fine tune your existing operation.

• Services
• phone system configuration
• system queue design
• call flow analysis and implementation
• staffing requirements - recruiting - training
• bench mark and metrics best practices
• task scheduling
• integration to sales and service operations
• scripting
• outbound call programs

Sales Associate and Manager BDC Process Development

Compliment your Phone and Internet BDC operations with effective Sales Associate and Sales Manager outbound phone follow-up. Unsold showroom traffic is the low hanging fruit and most dealerships fail at optimizing this opportunity.

• Services
• BDC follow up processes for sales associates and managers
• effective call training
• work plans
• appointment setting and objection handling techniques
• bench mark and metrics best practices
• time management and scheduling
• integration to sales and service bdc operations

 

dc 1 on 1's:

Simple best practices that have been around this business since day with a twist of Technology and Technique

dc metrics of "IT"

What should you measure? How do you measure it? How often should you measure it? Who measures it?.

These are questions we get everyday. Good News: We have the answers

OPERATIONS CONSULTING

Every system or process we recommend or implement is based on industry proven best practices and are customized for individual dealerships, franchise and region. In addition we also design the systems and processes around your CRM system to maximize the software you have invested in. If you do not have CRM, then we will start there because this will not work without it. We do not come in and turn the world on its head, we will design a phased approach that will integrate with your current operations with minimal interruption and or resistance. There are no such thing as quick fixes, silver bullets or guaranteed results but we can allows get results with the right plan and execution.

Branded marketing portal iThis tool is one of a kind and allows dealers of any size custom create a library of marketing postcards to be used for various different campaigns over and over.

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  See example